Happy Holidays from the Poo Squad family to yours! As you all know when you signed up and went through our terms of service on the sign up form, we do no do any pick ups on Thanksgiving, Christmas, or New Years day and we do not offer any refunds for the missed clean ups. We have one week of missed clean ups built into our pricing for these missed holidays and to account for a couple of snow days if needed. Unfortanutely, they just all happened to land on a Friday this year. While our normal procedure is to just skip that clean up and do a double clean up the next week, that does not work this year because they fall on back to back Fridays. Trust us, we hate missing clean ups. It takes us twice as long the following week and we are always struggling to catch up. So here is what we are planning to do this year for our holiday schedule.
December 25th - No clean up and no make up day
December 30th - We will be doing limited clean ups for our Junction City route. Anyone who is biweekly or has 4 or more dogs will be cleaned up as normal. Due to the holidays, most of our staff have gone home for the holidays and we are very short handed this day so we will get done what we can.
January 1st - No clean ups on this day. We are still working with our staff on their schedules and when they will return. The plan is to make up for the missed clean ups on Saturday the 2nd, Sunday the 3rd and Monday the 4th.
Its going to be a hectic week, thats for sure! Nothing in 2020 has been easy though so we got this, no problem!
I'd like to take this time and just say thank you from the bottom of my heart. It is an absolute blessing that we get to provide this service for you and earn a living doing it! We are so thankful to all of you who make it possible for us to do it! We turn 4 years old in March and many of you have been with us the whole time! That's amazing!!! We have had such an amazing experience with all of our customers and your pets. Many of your pets feel like our best friends too. Our scoopers have stories almost daily about something cute one of your dogs did.
Another question we always get this time of year is, "Can we send tips online since we are never home when our scooper is at the house?" The answer is yes! We created this link just for that reason. If you would like to send your scooper a tip, you can do so at this link https://www.paypal.com/paypalme/poosquad
Happy New Year to you all and we look forward to an amazing 2021!
If you have any questions, please don't hesitate to email us at firstname.lastname@example.org or send us a message on Facebook.